Privacy Policy

1. Introduction

This Privacy Policy describes how Andre Garcia Cases ("we," "us," or "our"), operated by Andre Garcia Cases, a proprietorship / private limited company registered in India, collects, uses, stores, and protects information obtained from users ("you" or "User") of the website www.andregarciacases.com (the "Website").

By accessing or using this Website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Website immediately.

2. Important Disclaimer — No Sale of Tobacco or Smoking Products

Andre Garcia Cases does not sell cigars, tobacco, nicotine, or any smoking products of any kind. We exclusively sell cigar cases, cigar accessories, and related storage products. Any images of cigars appearing on the Website are used strictly for representational and illustrative purposes only and do not constitute an offer to sell tobacco or smoking products.

3. Age Restriction

This Website is intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a person under 18 has provided us with personal information, we will take steps to delete such information promptly.

4. Information We Collect

4.1 Personal Information

When you interact with our Website, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment-related information (processed securely by Razorpay; we do not store card details)
• Order history and transaction records
• Account login credentials (email and encrypted password)

4.2 Automatically Collected Information

We may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URL
• Cookies and similar tracking technologies (see Section 8)

5. How We Use Your Information

We use your information solely for the following purposes:

• To process and fulfil orders placed on the Website
• To communicate order confirmations, shipping updates, and delivery notifications
• To respond to your enquiries, support requests, and feedback
• To maintain and improve the functionality and security of the Website
• To comply with applicable Indian laws and regulations
• To detect and prevent fraud or unauthorised access

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Payment Processing — Razorpay

All payments on the Website are processed through Razorpay Software Private Limited ("Razorpay"), a PCI-DSS compliant payment gateway registered in India. When you make a payment, your payment information (such as card number, UPI ID, or net banking details) is transmitted directly to Razorpay's secure servers.

We do not store, process, or have access to your full payment card details. Razorpay's privacy policy and terms govern the processing of your payment data. We encourage you to review Razorpay's privacy policy at https://razorpay.com/privacy/.

7. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• Payment processing: With Razorpay, to process your transactions securely.
• Shipping and logistics: With third-party courier and logistics providers, to deliver your orders.
• Legal compliance: When required by law, regulation, legal process, or enforceable governmental request under Indian law.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users where practicable.

8. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and remember your preferences. You may configure your browser to reject cookies; however, doing so may limit certain features of the Website.

9. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for a minimum period as required under applicable Indian tax and commercial laws.

10. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), restricted access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Your Rights

Subject to applicable Indian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for data processing, where consent is the basis of processing

To exercise any of these rights, please contact us at abhik@andregarciacases.com.

12. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of every third-party site you visit.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes constitutes your acceptance of the revised policy.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are as follows:

Name: Abhik Roy
Designation: Grievance Officer
Email: abhik@andregarciacases.com
Address: Andre Garcia Cases, Kolkata, West Bengal, India

The Grievance Officer shall address any complaints or concerns regarding the processing of personal information within 30 days of receipt.

16. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Andre Garcia Cases
Email: abhik@andregarciacases.com
Website: www.andregarciacases.com