Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the website www.andregarciacases.com (the "Website") and the purchase of products offered by Andre Garcia Cases ("we," "us," or "our"), a business registered in India.

By accessing, browsing, or placing an order on the Website, you agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must discontinue use of the Website immediately.

2. Important Disclaimer — No Sale of Tobacco or Smoking Products

Andre Garcia Cases does not manufacture, distribute, sell, or offer for sale any cigars, tobacco, nicotine, or smoking products of any kind. The Website exclusively offers cigar cases, cigar accessories, storage solutions, and related non-tobacco products.

Any photographs, images, or visual depictions of cigars on the Website are provided strictly for representational and illustrative purposes only to demonstrate the intended use of our products. Such images do not constitute an offer, advertisement, or promotion of tobacco or smoking products.

3. Age Restriction

You must be at least 18 years of age to use this Website and to place orders. By using the Website, you represent and warrant that you are 18 years of age or older. We reserve the right to cancel orders and terminate accounts if we have reason to believe that a user is under 18.

4. User Accounts

Certain features of the Website may require you to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate any account at our sole discretion, without prior notice, if we believe that the account has been used in violation of these Terms.

5. Products and Pricing

5.1 Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, and specifications on the Website are accurate. However, we do not warrant that product descriptions or other content are error-free, complete, or current. Colours displayed may vary depending on your device and screen settings.

5.2 Pricing

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to modify prices at any time without prior notice. The price applicable to your order is the price displayed at the time of order placement.

5.3 Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. In the event that a product is unavailable after you have placed an order, we will notify you and process a full refund.

6. Orders and Payment

6.1 Order Acceptance

Placing an order on the Website constitutes an offer to purchase. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud. An order confirmation email does not constitute acceptance; acceptance occurs when the product is dispatched.

6.2 Payment Processing

All payments are processed securely through Razorpay Software Private Limited ("Razorpay"), a PCI-DSS compliant payment gateway registered in India. Accepted payment methods include credit cards, debit cards, UPI, net banking, and other methods supported by Razorpay.

By submitting payment, you represent and warrant that you are authorised to use the chosen payment method. We do not store your full payment card details. All payment information is transmitted directly to Razorpay's secure servers. Razorpay's terms of service and privacy policy govern the processing of your payment.

6.3 Payment Failure

If a payment fails or is declined, the order will not be processed. You may attempt to place the order again with a valid payment method. If any amount is debited from your account for a failed transaction, it will be refunded to your original payment method within 5–7 business days, subject to your bank's processing timelines.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy, which forms an integral part of these Terms. Please review the Shipping & Delivery Policy before placing an order.

8. Refund and Cancellation

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms an integral part of these Terms. Please review the Refund & Cancellation Policy before placing an order.

9. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, product designs, trademarks, and software, is the intellectual property of Andre Garcia Cases or its licensors and is protected under applicable Indian and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from the Website without our prior written consent.

10. User Conduct

You agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorised access to any part of the Website, other accounts, or connected systems
• Interfere with or disrupt the operation or security of the Website
• Submit false, misleading, or fraudulent information, including in connection with orders or account registration
• Use automated tools, bots, or scrapers to access or extract data from the Website
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

11. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products.
• Our total liability for any claim arising out of or relating to these Terms or your use of the Website shall not exceed the amount paid by you for the specific product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Andre Garcia Cases, its owners, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

13. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, strikes, government actions, pandemics, supply chain disruptions, or internet or telecommunications failures.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Website after any changes constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Andre Garcia Cases
Email: abhik@andregarciacases.com
Website: www.andregarciacases.com