Shipping & Delivery Policy
Last updated: 6 February 2026
1. Introduction
This Shipping & Delivery Policy outlines the terms governing the dispatch, shipping, and delivery of products purchased from Andre Garcia Cases ("we," "us," or "our") through the website www.andregarciacases.com (the "Website").
By placing an order on the Website, you acknowledge and agree to the terms of this policy.
2. Important Disclaimer — No Sale of Tobacco or Smoking Products
Andre Garcia Cases does not sell cigars, tobacco, nicotine, or any smoking products. We exclusively sell cigar cases, accessories, and related storage products. Any images of cigars on the Website are used strictly for representational and illustrative purposes only.
3. Shipping Coverage
3.1 Domestic Shipping (India)
We ship to all serviceable pin codes within India through our logistics partners. Delivery to certain remote areas may take additional time.
3.2 International Shipping
International shipping is available to select countries. International orders may be subject to customs duties, import taxes, and other charges levied by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping charges displayed on the Website.
We are not responsible for delays caused by customs clearance processes.
4. Shipping Charges
Shipping charges, if applicable, are calculated based on the delivery location, weight of the package, and the shipping method selected. Shipping charges will be displayed at checkout before payment is confirmed. We may offer free shipping on orders above a certain value, as indicated on the Website from time to time.
5. Order Processing Time
| Order Type | Processing Time |
|---|---|
| Standard orders (in-stock products) | 1–3 business days |
| Custom or made-to-order products | 7–21 business days (varies by product) |
Processing time begins after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
6. Estimated Delivery Timelines
| Destination | Estimated Delivery Time (after dispatch) |
|---|---|
| Metro cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad) | 3–5 business days |
| Tier 2 and Tier 3 cities | 5–8 business days |
| Remote / rural areas | 8–12 business days |
| International destinations | 10–21 business days (varies by country) |
These timelines are estimates only and do not constitute a guarantee. Actual delivery times may vary due to factors beyond our control, including logistics partner performance, weather conditions, government restrictions, or force majeure events.
7. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with the tracking number and a link to track your shipment. You may also track your order by logging into your account on the Website and visiting the "Orders" section.
If you do not receive tracking information within 3 business days of order confirmation, please contact us at abhik@andregarciacases.com.
8. Delivery Attempts and Failed Deliveries
- Our logistics partners will make up to 2–3 delivery attempts at the shipping address provided by you.
- If delivery cannot be completed after all attempts (due to incorrect address, unavailability of recipient, or refusal to accept), the package will be returned to us.
- In such cases, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-delivery.
- If re-delivery is not requested within 15 days, the order may be cancelled and a refund will be processed after deducting applicable shipping charges.
9. Incorrect or Incomplete Address
It is your responsibility to provide a correct and complete shipping address at the time of order placement. We are not responsible for delays or non-delivery resulting from incorrect, incomplete, or outdated address information. Address changes after dispatch may not be possible.
10. Inspection at Delivery
We recommend that you inspect the package at the time of delivery. If the outer packaging appears damaged or tampered with, please note the condition on the delivery receipt and contact us within 48 hours of delivery with photographs of the packaging and product.
11. Risk of Loss
Risk of loss and title for products passes to you upon delivery of the product to the shipping address provided by you, or upon handover to you or a person authorised by you at the delivery address.
12. Shipping Restrictions
Certain products may be subject to shipping restrictions based on applicable laws and regulations. We reserve the right to refuse shipment to any address or region where delivery is not feasible or is restricted by law.
13. Delays and Force Majeure
We shall not be held liable for any delays in shipping or delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, supply chain disruptions, or logistics partner delays.
14. Governing Law
This Shipping & Delivery Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
15. Contact Us
For any shipping or delivery-related enquiries, please contact us at:
Andre Garcia Cases
Email: abhik@andregarciacases.com
Website: www.andregarciacases.com